Support
One address for everything: questions, problems, privacy requests and complaints.
01Contact
Please include the account ID shown in You, your iPhone model and iOS version, and the request number if the app showed one. This address is also the single point of contact for users and authorities under Articles 11 and 12 of the EU Digital Services Act.
Nazar Ashyrov, a sole trader registered in Poland, trading as ANApps. Postal address, phone number, NIP and REGON are available on request by email.
02Account and data deletion
Open the app and go to You → Delete account. It works for guest accounts and takes effect immediately: your profile leaves the tables and your sessions end. Remaining personal data is erased within 30 days; point history is kept only in anonymised form. Details are in the Privacy Policy.
Deleting the account does not cancel Membership. Cancel it in iOS under Settings → your name → Subscriptions.
If you cannot open the app, email us from any address with your account ID and we will delete the account for you.
03Report a problem
I paid and my points were not added
Points are added once our server confirms the purchase with Apple, usually within seconds. If the app says “Points not added”, email us the request number it shows and your account ID. We will add the points or help you ask Apple for a refund.
My points are gone after reinstalling or on a new iPhone
Points and balance belong to your Standing account, and Apple does not restore them. Sign in with the same Apple Account you joined with to get them back. Restore Purchases in the store restores an active Membership.
How do I cancel Membership or get a refund?
Membership is managed by Apple: open iOS Settings → your name → Subscriptions. Refunds are decided by Apple at reportaproblem.apple.com. When a purchase is refunded, the points it added are removed; see the League Rules.
I watched a video and got no points
Points are added after the advertising network confirms the view to our server, which can take up to a minute. Videos closed before the end earn nothing. If points are still missing after an hour, email us the time of the view and your account ID.
No video is available
Advertising availability depends on your region and the time of day, and there is a daily limit with a short pause between videos. The app shows when the next video is available.
My nickname or Instagram link was refused or removed
The notice in You → Notices names the rule it is based on. No points are charged for a refused nickname or link. Tap Request human review in the notice, and a person will look at it. See the League Rules.
My points were removed or my account is hidden
This happens when views are found to be invalid, a purchase was refunded, or the fair-play rules were broken. The notice in You → Notices explains the decision; you can request a review by a person there or by email. A refund is decided by Apple and cannot be reviewed by us. See the League Rules.
I want to change my privacy choices
Open You → Privacy settings in the app, and iOS Settings → Privacy & Security → Tracking.
04Report illegal content
The only public text players can enter is a nickname and an Instagram username; you can also report a linked Instagram profile. In the app, open the player’s panel and tap Report. If you do not use the app, or prefer email, write to us with: what exactly the content is and where you saw it (the nickname, the player card link or a screenshot), why you consider it illegal, your name and email address, and a statement that you believe in good faith that the information is accurate and complete. We confirm receipt, review every notice and tell you our decision, whether automated means were used, and how you can challenge it.